Changing or Cancelling an Order Before Dispatch
Contact us as soon as possible if you need to change or cancel an order that has not yet been dispatched. We can amend or cancel at no charge provided goods have not already been picked and packed for shipment.
Telephone: +44(0)1761 417714 Email: sales@hcl-clamping.co.uk
Please have your order number to hand. If your goods have already been dispatched, see the cancellation rights below.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
The 14-day period begins the day after you (or a nominated person) receive the goods. To cancel, you must notify us before this period expires — the date you post or email your cancellation notice is what counts, not the date we receive it.
This right applies to private consumers purchasing for personal use. It does not apply to business or trade purchases made in connection with a profession or trade.
How to Cancel
Notify us in writing (email is fine) or by telephone before your 14-day period expires. State clearly that you wish to cancel, and include your order number and name.
Telephone: +44(0)1761 417714 Email: sales@hcl-clamping.co.uk
Once you have notified us, return the goods to us without undue delay and no later than 14 days after the date of your cancellation notice. You are responsible for arranging and paying for return carriage.
Refunds
We will process your refund within 14 days of receiving the returned goods (or proof of return dispatch, whichever comes first), to your original payment method.
What we refund on a valid 14-day cancellation:
- The price of the goods
- Our standard outbound delivery charge — if you paid for an express or upgraded delivery option, we refund only the equivalent standard rate
What we do not refund:
- The cost of returning goods to us — this is your responsibility
Deductions for diminished value: If goods are returned used, damaged, or not in their original packaging, we reserve the right to deduct from the refund an amount reflecting the reduction in value. To avoid any deduction, do not handle the goods beyond what is necessary to inspect them (as you would in a shop).
Returning Goods
Goods must be returned:
- Unused and in original condition
- In original, undamaged packaging
- Within 14 days of your cancellation notice
You are responsible for the cost and risk of return carriage. We recommend using a tracked service and retaining proof of postage. We cannot accept liability for items lost or damaged in transit on the return journey.
Return address: HCL Fasteners Ltd Please contact us for the correct return address before dispatching goods.
Faulty, Damaged or Incorrect Goods
If your goods arrive faulty, damaged in transit, or not as described, please contact us within 30 days of receipt. Your rights in these circumstances go beyond the standard 14-day cancellation right.
We will arrange collection at our cost and offer a full refund — including all original delivery charges — or a like-for-like replacement, whichever you prefer.
Due to the technical nature of some products, goods returned as faulty may need to undergo testing before we can confirm acceptance. Customers needing continuity of supply may purchase a replacement immediately; if the original goods are confirmed faulty, the cost will be credited against the new purchase.
If a returned product is found not to be faulty, or is not in a fully resalable condition, HCL Fasteners Ltd reserves the right to refuse a refund or deduct up to 20% of the original selling price to cover inspection and restocking costs.
For any questions about an order, return or refund, contact our Technical Sales Team:
Telephone: +44(0)1761 417714 Email: sales@hcl-clamping.co.uk
Lines open Monday to Friday. Please have your order number available.
