Changing or Cancelling an Order

If you wish to change or cancel your order, please contact our Technical Sales Team on:

Telephone: +44(0)1761 417714
Email: sales@hcl-clamping.co.uk

Please have your order number and the date of when you ordered available. If your products have already been delivered, please see our returns policy.

Returns Policy

If you are not satisfied with your purchase, you can return a product to us and we will be happy to refund or exchange the item providing it is on a fully resalable condition. Products should be returned in the original, undamaged packaging within 30 days of the purchase date.

Due to the technical nature of some of our products, goods returned as faulty may have to undergo extensive testing. This may delay the acceptance of the return and any subsequent credit or exchange. Customers seeking continuity of supply can purchase a replacement immediately and then the cost of any goods deemed faulty by HCL Fasteners Ltd will then be credited to compensate the new purchase.

If a returned product is not in a fully resalable condition, HCL Fasteners Ltd reserves the right to refuse a refund on the item or deduct 20% of the original selling price from the refund.

Refund Process

HCL Fasteners Ltd will refund the price of the item(s) within 2-3 working days of receipt of the goods by us from the buyer, or to exchange the product(s) depending on your preference.

A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

If you need further assistance please contact our Technical Sales Team on +44(0)1761 417714 or by email at sales@hcl-clamping.co.uk